SIGN UP TO OUR MAILING LIST & RECEIVE £10 OFF

0

Your Cart is Empty

General

Just Real Humans is an independant clothing and lifestyle goods brand with an ethical edge.

We sell clothing and accessories for men and women, plus a wide range of goods for outdoor and indoor living.

Our products and practices range from organic, recycled, hand-made, fair trade, vegan and fair wear to name but a few of the ethical standards we aspire to.

Everything is produced, printed or hand-made in house from our oceanside HQ in the beautiful region of La Zenia, Spain.

We do not have a store location, but you can find us at our Travelling pop-up shop throughout the year, just follow us for any updates and dates.

Our official online customer service operating times are:

Monday - Friday
10:00am - 6:00pm CET

But you may find us answering messages and online out of official hours, as we don't sleep!

Please note customer service is not available during weekends and public holidays.

We hope you can find all your answers here on our FAQ page, but if not, or just want to say hello, please get in touch via our messenger live chat, contact page form or email us info@justrealhumans.com  

We have an initial offer/free gift for those who sign up to our mailing list. This initial offer is constantly changing, but is always sent direct to your inbox after signing up.

Once signed up to our mailing list, you will also learn of all other limited time discount codes and exclusive offers that we have first before anyone else.

Our social media channels are also another way of staying connected with us and to save.

Delivery & Returns

We ship globally from Spain to customers worldwide; including UK, Europe, USA, Canada, Australia and the rest of the World with only a few exceptions.

Our order processing times are 9am-1pm (CET), Monday to Friday.
Orders placed after 1pm, weekends or bank holidays will be processed the next day.

We aim to process and dispatch all orders within 1-2 business days.

Our processing and dispatching services are not currently affected by COVID-19 and have no delay to orders being processed and dispatched, with all the required safety measures in place to ensure our staff and customers are as safe as possible.

The World Health Organisation have also advised that you are safe to receive packages that are moving from country to country:  "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low." 

Due to COVID-19, your government will be taking steps to ensure the health and safety of your country. Because of this, your local postal courier may be facing some delays with delivering packages due to reduced transport links, and there may be additional steps in place to ensure contact is limited. 

We would advise to check with your country's local delivery courier for current shipping delays, as they may be affected by shortages of staff and high volumes of post in their delivery network. 

We ship worldwide for free using an economy fully tracked service for all orders of €80 or more.

If you don't reach the FREE shipping order threshold for your location, our shipping costs are as below with both express and economy options for each region.

** Please note ALL express and economy options are fully tracked unless stated.

FREE Worldwide (Economy Tracked)- FREE for all orders of €80 or more

Spain (Express) - €12.00 flat rate
Spain (Economy Tracked) - €6.00 flat rate
Spain (Economy Un-Tracked) - €2.50 flat rate

UK (Express) - €25.00 orders up to €99.99
UK (Express) - €30.00 orders €100 - €149.99
UK (Express) - €35.00 orders €149 - €199.99
UK (Express) - €40.00 orders over €200
UK (Economy Tracked) - 
€12.00 flat rate
UK (Economy Un-Tracked) - €6.00 flat rate

EU (Express) - €20.00 orders up to €99.99
EU (Express) - €30.00 orders €100 - €149.99
EU (Express) - €40.00 orders €149 - €199.99
EU (Express) - €50.00 orders over €200
EU (Economy Tracked) - 
€16.00 flat rate
EU (Economy Un-Tracked) - €12.00 flat rate

USA & Canada (Express) - €25.00 orders up to €99.99
USA & Canada (Express) - €35.00 orders €100 - €149.99
USA & Canada (Express) - €45.00 orders €149 - €199.99
USA & Canada (Express) - €55.00 orders over €200
USA & Canada  (Economy Tracked) - 
€20.00 flat rate

Rest of World (Express) - €35.00 orders up to €99.99
Rest of World (Express) - €45.00 orders €100 - €149.99
Rest of World (Express) - €55.00 orders €149 - €199.99
Rest of World (Express) - €65.00 orders over €200
Rest of World  (Economy Tracked) - 
€26.00 flat rate

All domestic & international orders are sent express via DHL as standard, and by economy with DHL or Correos depending on service and location. All services are fully tracked from end-to-end, unless an economy un-tracked option is chosen at checkout.

Once dispatched orders should arrive within the time frames below for each region.  Shipping times are just an estimate and can never be completely guaranteed, although the success rate for on-time deliveries is extremely high.

DHL EXPRESS SERVICE

SPAIN 1-2 Business Days
UK - 1-2 Business Days
EU -1-3 Business Days
USA & Canada - 
2-5 Business Days
Rest of the World - 5-10 Business Days

ECONOMY SERVICE
SPAIN
2-4 Business Days
UK - 2-5 Business Days
EU -2-5 Business Days
USA & Canada - 
5-10 Business Days
Rest of the World - 10+ Business Days

Tracking numbers are provided at the time of order despatch, but please email us at info@justrealhumans.com at any point during your order process and we will provide you with any help tracking your order.

For all packages sent within the EU, no extra customs or duties will be charged.

For all countries outside the EU (including the UK), any packages imported into your country may be subject to customs, taxes or other fees. You, as the buyer will be responsible for any extra fees, customs duties or other fees that may be charged by your government/postal provider.

We cannot guarantee you will not be charged, so please check with the relevant authorities before your order.

We are a little bit different by offering all customers 60 days to return any unwanted items for exchange or refund. To be eligible for return all items need to still be in a new and unused condition, with all the applicable original packaging.

All items are returned at the customers expense; except when faulty.

After receiving your returned parcel we will take the appropriate action depending on your request for either a replacement item or refund.

We try to process all returns within 48 hours of receiving them at our location.  We'll notify you by email once the return has been processed.

To begin the returns process please contact us to request a returns form and address.

Orders & Payment

If your order has not been despatched, you can still amend your delivery address. Please just email us info@justrealhumans.com or via our contact form, stating your order number and address change.

If you need to cancel your order, all orders have to be cancelled prior to dispatch.  Please ensure you cancel the order asap if you need to.  Please contact us at info@justrealhumans.com or use our contact form to cancel your order, quoting your name and order number.

As we try to dispatch your orders as fast as possible, it means that once an order is placed its extremely rare we can catch it fast enough to amend it! This means we cannot remove items, change items, add items or combine orders.

If we are unable to stop your order for amending you will need to return any unwanted goods at your own expense for a refund or exchange or place an additional order for anything you forgot to add. 

If you order has not arrived in the allotted time, your tracking reference number doesn't work OR your tracking reference states your order was delivered, but you have not received it, please contact us at info@justrealhumans.com asap or use our contact form and we will begin a process to resolve your issue.

This is a super rare occurrence, but if this does happen, please don't hesitate to get in contact with us via our contact form or email at info@justrealhumans.com, stating your order number and outlining your order issue.

We will ensure this gets rectified as soon as possible!

We accept most major credit and debit cards, including Visa Debit, Visa Electro, Mastercard, Visa, UK Maestro, American Express, GooglePay and Apple Pay.

We also offer processing of orders via Paypal where you can pay using your PayPal account and any other credit or debit cards.

We offer a multi currency website for your convenience while shopping, as this allows you to view the product totals in your chosen currency before ordering as a guideline. At the point of ordering, all costs will automatically convert to EUR during the checkout process.

All prices seen on the website while ordering already include EU VAT of 21%.

Our EU VAT Registration number is: Y83866385R